satisfaction is extremely important to us. We are always
happy to do what we can to ensure you a pleasant shopping
experience. We are human and sometimes make
mistakes, but just let us know and we'll correct them promptly.
All embroidery designs, images and
clipart at OPW Mall are copyright protected. Read complete
If any problem arises or you have
questions, feel free to contact us.
- EMAIL the following info to: [email protected]
- In The Subject Line:
HELP DESK-(the date of order)-(order ID number)
- In the body of the email,
list the following:
- The details of your
order or inquiry
- Description of the
- Your contact
information, including phone number
- Any other
information that will be helpful.
Please allow 48 hours for us to
process your inquiry. If you don't hear from us by then, we
probably didn't receive your email, so please try again and be sure
to include a phone number. Also make sure we are white-listed
in your email program so you can get our response in your box.
IMMEDIATE DOWNLOAD DELIVERY OF
Most of our embroidery
designs are available for immediate download
(Exceptions: If you use a debit card for your transaction, it
may create an "e-check" which takes 3-5 days to clear.
Occasionally there will be a special which will require us to
manually process the information before downloads are set). Right after
your order is finalized, you will receive an email confirmation
(sent to your primary email address recorded at Paypal) from
[email protected] which
will give you a password at the very bottom to download your
designs. Make sure you have white-listed our server at
oregonpatchworks.com to ensure delivery. If you do not receive
this confirmation email within 12 hours after your order, follow the
steps above to contact us.
ADDITIONAL DELIVERY OPTIONS
In addition to downloading your files,
you can also request a backup CD, with up
to 15 collections on each personalized CD (fee applies). If you would like
this option, use one of the two CD buttons at the bottom of the
shopping cart page, one is for Order on CD (USA), the other
for Order on CD INT (INTERNATIONAL). Please allow up to
1-3 weeks for delivery of CDs and shipped goods.
REFUND AND CREDIT POLICIES
Downloadable Electronically Transmitted Products: Due to the
electronic nature of our digitized designs and software,
refunds are not issued on downloadable products.
However, replacements and
credits are gladly issued in the case of corrupt files
or if there is a problem from our end. Shipped software
purchases are final. All other problems will be
handled on an individual basis. *
Double Orders: If you have previously ordered a product from us and accidently double ordered, we will gladly credit you the full amount for other designs (from the same designer) or a refund your payment source MINUS a $2 fee or 3% of the total, whichever is greater. Refunds are only offered the same month as the double order, after that, credits only will be issued.
Shipped Products: If order is
cancelled before shipment, there is a 20% reversal charge to
reprocess and refund the transaction. *
If product purchased is damaged upon
receipt, re-shipment will be implemented upon return of damaged
goods. In case of dissatisfaction of a received product that
is not damaged, credit of equal value minus 20% restocking fee will
be issued with return of goods in original undamaged condition.
All postage is the responsibility of the purchaser.
Silver Threads Golden Needles
Subscriptions: Payments are reoccurring for the STGN club.
Cancellations must be received and confirmed by us before the
next payment date to avoid additional charges. If we receive
notice of cancellation after the next payment has been processed, there is
a 20% reversal charge in order to reimburse the payment.
OFFERS, BONUSES OR DISCOUNTS
All merchant providers at OPW Mall offer
their own specials. Offers are listed on the product's
page, with instructions to redeem the offer. If more than one
special is listed for one product, the one that gives you the best
price will be honored. ONE special applies per product unless
specifically stated otherwise, regardless of whether more than one
special are listed. Exception: Bonus
Sampler Points are tallied on total dollar amount of
your embroidery purchase, therefore, embroidery designs purchased on special will also give
you the additional bonus points. The Bonus Samplers can be
HERE and must be requested by buyer, they are not automatically
sent. Once the request for the Bonus Sampler is received, it
will be emailed to you within 48 hours. Bonus Sampler Points
are not issued on STGN Club memberships.
All effort is made to only display
accurate and current information on the website and in advertising.
In the event of typo errors or unintentional misinformation, we
reserve the right to default to the actual intended information,