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Embrilliance Software
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WE MATCH PRICES!
If you see a digitizer's products for less at a different outlet, email us. We'll match the price!
NEED A DIFFERENT FORMAT?
We reformat free of charge! If your format is not listed, order in PES and email us (be sure your hoop size is supported).
[email protected]
 
OregonPatchWorks Inc, Embroidery, Mapleton, OR
AFFILIATE LINKS
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HELP DESK
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OFFICE HOURS: Monday to Friday 9AM to 5PM PST

GENERAL POLICY

Your satisfaction is extremely important to us.  We are always happy to do what we can to insure you have a pleasant shopping experience and if there are any problems that arise, we will do our utmost to provide you with a quick, satisfactory resolution. All inquiries will be answered within 48 hours except on weekends and holidays, which will be handled within 48 hours of the following business day.

CONTACT INFORMATION

 
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ORDER DELIVERY INFO

Log into www.oregonpatchworks.com/ipn_login.php with the email address you provided when you ordered, OR the primary email address on your Paypal account, if Paypal was used.

Most of our embroidery designs are available for immediate download.  Right after your order is finalized, you will receive an email confirmation from OregonPatchWorks, Inc. which will give you a password at the very bottom to download your designs. If you were unable to download your order from the download link provided or do not receive the confirmation immediately after your order, please provide the following information and we will promptly send your designs via email attachment or a new download link.

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HAVING TROUBLE DOWNLOADING AN ORDER?

Send following info to:  [email protected]
 
1. In the subject line, include the following information:
  • PENDING ORDER-(date of order)-(invoice number)
2. In the body of the email, include the following information:
  • File numbers and names of the designs not received
  • Your contact information, including phone number
  • An alternate email address, if possible, in case there is a server conflict
  • Any other information that will be helpful.
 
Be sure your security settings allow email attachments and your mailbox has enough available space to receive the large files.

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HAVING TROUBLE PLACING YOUR ORDER?

We are sorry if you are experiencing difficulties completing your order.  We will be adding a new system in the coming months which may be easier for you. In the meantime, we are happy to assist you by processing your order manually.

ALTERNATIVE WAYS TO PLACE ORDER

Your order will be processed within 48 hours of receiving it. If you do not hear back from us by then, please contact us again.

*DETAILS NEEDED TO PROCESS ORDER

  • Cart ID, if available** OR item numbers, name and price of items,  your embroidery machine format.
  • Name as it appears on the credit card
  • Credit Card Number
  • Expiration Date
  • 3-digit security code on the back of cc
  • Address (not post office box)
  • Telephone number
  • Your email address

**How To Retrieve Cart ID

  • Step 1: Close the shopping cart tab, but keep this browser open.
  • Step 2: Click View My Cart and note the cart id in the left lower corner.
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ORDER DELIVERY-CDS AND SHIPPED GOODS

Orders for shipped goods and CDs will be mailed in the order they are received. Please allow 3-6 weeks shipping delivery time.  Fees (postage and handling) apply. CDs are available through checkout, 15 sets per CD (can be from various digitizers). If you have already placed your order and now want a CD, send your contact info via email.

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RETURN AND CREDIT POLICIES

Downloadable Electronically Transmitted Products: Due to the electronic nature of our digitized designs and software, refunds are not issued on downloadable products. However, replacements and credits are gladly issued in the case of corrupt files or if there is a problem from our end. Shipped software purchases are final. All other problems will be handled on an individual basis. *

Double Orders or cancelled orders (before downloading): If you have previously ordered a product from us and accidently double ordered, or you change your mind BEFORE downloading, we will gladly credit you the full amount for other designs (from the same designer) or a refund to your payment source MINUS a $2 fee or 3% of the total, whichever is greater. Refunds are only offered the same month as the double order, after that, credits only will be issued.

Shipped Products: If order is cancelled before shipment, there is a 20% reversal charge to reprocess and refund the transaction. *

If product purchased is damaged upon receipt, re-shipment will be implemented upon return of damaged goods. In case of dissatisfaction of a received product that is not damaged, credit of equal value minus 20% restocking fee will be issued with return of goods in original undamaged condition. All postage is the responsibility of the purchaser.

Silver Threads Golden Needles Subscriptions: Payments are reoccurring for the STGN club. Cancellations must be received and confirmed by us before the next payment date to avoid additional charges. If we receive notice of cancellation after the next payment has been processed, there is a 20% reversal charge in order to reimburse the payment.

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SPECIAL OFFERS, BONUSES OR DISCOUNTS

Each product provider offers their own specials.  You can usually put your bonus choices in the shopping cart right along with your purchase and it will ring up the right price.  If there are other instructions, they will be listed right on the page, along with the information about the special.  If more than one special is listed for one product, the one that gives you the best price will be honored.  ONE special applies per product unless specifically stated otherwise, regardless of whether more than one special is listed.  Exception:  Bonus Sampler Points are tallied on total order amount, therefore, items purchased on special will also go toward this total order. Once you place your order of $25 or more, you can go HERE and choose one or more bonus samplers. Email us your list of samplers and we will set up the downloads (after the order is placed).

Disclaimer: We do our best to not make errors. In the event of an error in a newsletter or on a webpage, we have the right to default to the intended prices and not be held accountable to the error.

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COPYRIGHT STATEMENT

ALL DESIGNS, IMAGES AND CONTENT LISTED AT OREGONPATCHWORKS, INC. ARE COPYRIGHT-OWNED AND PROTECTED BY THE ORIGINAL CREATOR OF THEM.

When you purchase digitized designs at OPW Mall, you are the sole "authorized user" of the software and are legally bound by the copyright laws that apply to this authorization. By downloading the files, you are agreeing to adhere to the guidelines listed here and any additional statements in the files themselves expressed by the digitizer. You are actually buying a license only, to use the software files to stitch out on items for gifts, personal use and limited items to sell. If you sell your finished projects online, we require a link back to this website with credit given to the digitizer of the designs. The original software remains the sole property of the original artist who holds the copyrights, digitized files and permissions for the artwork. You are prohibited from sharing, transferring or selling the design files by any means. You are prohibited from mass producing any items without written permission from the digitizer. You are also prohibited from altering, combining or changing the files except to customize a design for personal use only.  You may, however, add lettering to personalize the designs. This policy is strictly enforced and breach of this agreement could result in legal action.
 

PLEASE FEEL FREE TO CONTACT US WITH ANY ADDITIONAL QUESTIONS, COMMENTS OR CONCERNS.  HAPPY STITCHING!

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THE DESIGNS ON THIS SITE ARE COPYRIGHT PROTECTED.

CLICK HERE TO READ THE COPYRIGHT STATEMENT.

BE FAIR - PLEASE DON'T ILLEGALLY "SHARE" OUR MACHINE EMBROIDERY DESIGNS.

INVITE YOUR FRIENDS TO VISIT US INSTEAD!

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