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OFFICE HOURS |
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Monday to Friday 9AM to 5PM PST |
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All inquiries will be answered within
24 hours. |
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All inquiries
after-hours or on weekends and holidays will be handled
within 48 hours of the
next business day. |
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GENERAL POLICY |
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Your satisfaction is extremely important to us. We are
always happy to do what we can to insure you a pleasant
shopping experience and if there are any problems that
arise, we will do our utmost to provide you with a quick,
satisfactory resolution. |
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CONTACT INFORMATION |
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Customer Service
related questions: |
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support@oregonpatchworks.com |
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Phone Voice Message Box: |
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(leave a message, we will
return your call) |
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USA: 1-888-Lov2Sew
(1-888-568-2739) |
INTERNATIONAL:
1-541-359-0879 |
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ORDER DELIVERY |
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Most of our embroidery designs
are available for immediate download. Right after your
order is finalized, you will receive an email confirmation
from OregonPatchWorks, Inc. which
will give you a password at the very bottom to download
your designs. If you were unable to download your
order from the download link provided or do not receive
the confirmation immediately after your order, please
provide the following information and we will promptly
send your designs via email attachment or a new download
link. |
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2.
TROUBLE DOWNLOADING AN ORDER? |
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Send following
info to:
support@oregonpatchworks.com |
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1.
In the subject line, include the following
information: |
| PENDING
ORDER-(the date of order)-(invoice ID number) |
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2.
In the body of the email, include the following
information: |
| File numbers and names of the designs not
received |
| Your contact
information, including phone number |
| An alternate email address, if possible, in
case there is a server conflict |
| Any
other information that will be helpful. |
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Be sure
your security settings allow email attachments and your
mailbox has enough available space to receive the large
files. |
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3.
TROUBLE PLACING YOUR ORDER? |
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We are sorry if you are
experiencing difficulties completing your order.
We will be adding a new system in the coming months
which may be easier for you. In the meantime, we are
happy to assist you by processing your order
manually. |
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ALTERNATIVE WAYS TO PLACE ORDER |
| 1. Print out
the mail order form, fill out the info and
mail it to address on form.
http://www.oregonpatchworks.com/OPW/ORDERFORM.shtml
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| 2. Print out
the mail order form, fill out the info and
email it in .doc or .pdf format to
support@oregonpatchworks.com
http://www.oregonpatchworks.com/OPW/ORDERFORM.shtml
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| 3. Call toll
free (USA) 1-888-Lov2Sew or Internationally
1-541-268-6904 and leave a message with the
details needed*. |
| 4. Email
details needed* to
support@oregonpatchworks.com (be sure and put
the credit card number in several emails for
security. |
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Like this:
1111-xxx-xxx-xxx, then next email
xxx-1111-xxx-xxx etc.) |
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Your order will be processed
within 48 hours of receiving it. If you do not hear
back from us by then, please contact us again. |
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*DETAILS NEEDED TO PROCESS ORDER |
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Cart ID, if available** |
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OR item
numbers, name and price of items, your
embroidery machine format |
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Name as it appears on the credit card
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Credit Card Number Expiration Date
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3-digit security code on the back of cc
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Address (not post office box) |
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Telephone number |
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Your email address |
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| **How
To Retrieve Cart ID |
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Step 1 |
Close the shopping cart
browser, but keep this one open. |
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Step 2 |
Click View My Cart and note
the cart id in the left lower corner |
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4.
ORDER DELIVERY-EMBROIDERY DESIGNS ON CD AND SHIPPED GOODS |
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Orders
for shipped goods and CDs will be mailed in the order they
are received. |
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Please
allow 3-6 weeks shipping delivery time. Fees
(postage and handling) apply. |
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CDs are
available through checkout, 15 sets per CD (can be
from various digitizers) |
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If you have already placed
your order and now want a CD, send your contact info
via email. |
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5.
RETURN AND CREDIT POLICY |
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Due to the
electronic nature of our digitized designs and software,
refunds are not issued on embroidery files.
Inferior or corrupted files will be replaced with usable
ones.
If shipped items
are damaged upon receipt,
reshipment will be implemented upon return of damaged goods. In case of dissatisfaction
of a received product that is not damaged, credit of equal value will be issued
with return of goods in original undamaged condition. A
20% restocking fee applies. All postage costs are the responsibility of the purchaser. Software
purchases are final. |
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6.
SPECIAL OFFERS, BONUSES OR DISCOUNTS |
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Each product
provider offers their own specials. You can
usually put your bonus choices in the shopping cart
right along with your purchase and it will ring up
the right price. If there are other instructions,
they will be listed right on the page, along with
the information about the special. If more
than one special is listed for one product, the one
that gives you the best price will be honored.
ONE special applies per product unless specifically
stated otherwise, regardless of whether more than
one special is listed. Exception: Bonus
Sampler Points are tallied on total order amount,
therefore, items purchased on special will also go
toward this total order. |
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7.
COPYRIGHT STATEMENT |
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ALL DESIGNS, IMAGES AND CONTENT LISTED AT OREGONPATCHWORKS,
INC. ARE COPYRIGHT-OWNED AND PROTECTED BY THE ORIGINAL
CREATOR OF THEM |
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When you purchase
digitized designs at OPW Mall, you are the sole "authorized
user" of the software and are legally bound by the copyright
laws that apply to this authorization. By downloading the
files, you are agreeing to adhere to the guidelines listed
here and any additional statements in the files themselves
expressed by the digitizer. You are actually buying a
license only, to use the software files to stitch out on
items for gifts, personal use and limited items to sell. If
you sell your finished projects online, we require a link
back to this website with credit given to the digitizer of
the designs. The original software remains the sole property
of the original artist who holds the copyrights, digitized
files and permissions for the artwork. You are prohibited
from sharing, transferring or selling the design files by
any means. You are prohibited from mass producing any items
without written permission from the digitizer. You are also
prohibited from altering, combining or changing the files
except to customize a design for personal use only. You
may, however, add lettering to personalize the designs. This
policy is strictly enforced and breach of this agreement
could result in legal action
Sales Of Electronically Delivered
Products Are Final Refunds On
These Items Will Not Be Issued
All effort will be made to provide you with your purchased
files.
Credits are gladly issued, in the event you do not receive
your order. |
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PLEASE FEEL FREE
TO CONTACT US WITH ANY ADDITIONAL QUESTIONS, COMMENTS OR
CONCERNS. HAPPY STITCHING! |
