Frequently Asked Questions
1. What sill I get if I become a Silver Threads Golden Needles member?
Each month, you get a new mega collection of between 40 to 100 top quality designs carefully manually digitized (NO auto-digitizing!) by 20 of our great digitizers.
2. How much do I have to pay for the current month's designs?
Not a penny over your subscription membership! Membership is always a low $18 monthly fee or $16.65 when you prepay for 3 or 6 or 12 months at a time. Monthly CDs are also available now HERE with the CD fee already figured in...you get the entire month's mega-collection conveniently mailed to you, burned on a personalized CD, as well as a downloadable link, if you wish.
3. What do I do to stay a member?
It is as easy as signing up ONCE HERE. The subscription renews automatically on the anniversary date of when you sign up, until you cancel it or your payment source changes (which then requires you to renew it with us). Forty to hundred new designs are added every month and passwords to download the new mega-collection is sent to all current members between the 3rd and 7th of each month. If you are a current member and do not receive your password, please email us at firstname.lastname@example.org .
4. What if I want a previous month's designs? Do you have archives available?
You can get individual archives at the discounted member price of only $18 each once you sign up for current membership. We have all the months back to June 2003 for you to choose from, each with 50-100 designs! You can view them from HERE. If you want an archive or current month without becoming a member, you pay higher non-member prices and can order HERE.
5. It sounds like a good deal. Do I have to stay a member for a long time to get such good prices?
No you don't have to stay a member forever, but we ask that you remain a member at least 2 months.* You can cancel any time you wish after you have been a member for at least 2 months.* We count on the variety and quality of the designs to keep you wanting more! As long as you have a current membership, you continue to get the current month's designs for FREE and archives discounted!
*(NOTE: If you only want to get the current month's designs and not have the subscription reoccur, please use the non-member button HERE. Non-members pay a higher price for the designs.)
6. When and how do I get my designs?
When you sign up for membership, we set you up in the system and send you the password within 48 hours. Then a new password is sent by email between the 3rd and 7th of each month giving you access to log in and download the current month's designs. (If you need to redownload previous designs, just let us know, we can turn the downloads back on for you).
7. If I order the monthly designs on CD, when do I get the CD and can I still download the designs too?
The monthly CDs are made between the 10th and 15th of each month. You can expect them to be mailed no later than the 15th. Yes, you can download the designs, so you can use them while waiting for the CD to arrive.
8. What formats do the designs come Iin?
When you download your designs, you will have the choice of ART, EXP, HUS, JEF, PES, VP3 and VIP. If you have more than one brand of machine, you are welcome to download more than one format. CD Members: Let us know what formats you want on your CDs.
9. What if I have a crash and lose the designs I've already paid for?
Designs paid for are always available for re-download, all the way back to June 2003. Please email us at email@example.com if you need to re-download your archived designs and we will reset them for you.
10. Cancellation and refund policy:
Refunds are NOT available on club packs. If you need to cancel your reoccurring subscription, you can do so by emailing us at firstname.lastname@example.org before the next renewal date. Please expect a confirmation email that says we received your request to cancel, if you do not get the confirmation, re-email us. If cancellation is made AFTER the next renewal date, there will be a reversal fee of 20% deducted from the reimbursement to cover handling fees.
11. Do you have any other membership clubs available and can I be a member of both??
YES and YES! We have the Premium Embroidery Designs Club available HERE. The two clubs are totally different designs, there is never a cross-over of the same designs. Prem club is set up a little differently and you can read the terms for it HERE.
12. What about the free-with-purchase samplers you offer at OPW mall, do we get those too when we sign up for membership? Or how about when you offer other specials and bonuses at the mall?
Sorry, but no. The Free-w Purchase Samplers listed HERE are available with purchases from the OPW Mall, but not with the club memberships. Specials and bonuses listed HERE apply to specific vendors within the mall, unless stated otherwise.
PLEASE NOTE: Membership Fees Are Non-Refundable